Privacy Policy

This Privacy Policy explains how HERBINDYA ORGANIC PRIVATE LIMITED (“we,” “us,” “our,” or the “Site”) collects, uses, and shares your personal information when you visit our website [www.herbindya.in], use our services, make a purchase, or otherwise interact with us (collectively referred to as the “Services”).

In this Policy, “you” and “your” refer to anyone who uses or accesses our Services, including customers, website visitors, and any other individuals whose information we collect in connection with the Services.

Please read this Privacy Policy carefully. By using or accessing any part of the Services, you agree to the collection, use, and sharing of your information as described here. If you do not agree with our practices, please do not use the Services.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect updates to our business practices, legal obligations, or operational needs. When changes are made, we will post the updated policy on this page and revise the “Last Updated” date accordingly. Where required by law, we will also take appropriate steps to notify you of significant changes.

How We Collect and Use Your Personal Information

To deliver, maintain, and improve our Services, we collect personal information from and about you through various sources, depending on how you interact with us. Over the past 12 months, we have collected personal data as described below.

In addition to the specific purposes outlined below, we may use your information to:

  • Communicate with you,
  • Provide and manage access to the Services,
  • Fulfill legal and regulatory obligations,
  • Enforce our terms and policies, and
  • Safeguard the security and integrity of our Services and users.

Personal Information We Collect

The personal information we collect depends on your interactions with our Site and Services. “Personal information” refers to data that identifies, relates to, describes, or could reasonably be linked to you.

1. Information You Provide Directly

You may choose to provide personal information directly through your use of the Services. This may include:

  • Contact Information: Name, mailing address, phone number, and email address.
  • Order Details: Billing and shipping addresses, purchase information, and contact details for order confirmation and communication.
  • Account Credentials: Username, password, and answers to security questions.
  • Shopping Activity: Products viewed, added to cart, or saved to your wishlist.
  • Customer Support Communications: Any content or details you provide when contacting our support team.

Please note that some features of the Services require this information. If you choose not to provide it, you may be unable to use certain functionalities.

2. Information Collected Automatically (Cookies and Usage Data)

We automatically collect certain information about your use of the Services through cookies and similar technologies such as web beacons and pixels. This Usage Data may include:

  • Device and browser type,
  • IP address and general location,
  • Information about your interactions with the Site (e.g., pages viewed, actions taken),
  • Login activity and account usage.

These technologies help us understand how users engage with our Services and allow us to improve your experience.

3. Information from Third Parties

We may receive personal information about you from third-party sources, including:

  • Technology Partners: Such as platforms that support our website and services (e.g., Shopify).
  • Payment Processors: Who handle financial transactions and provide payment verification details (e.g., card data, billing information).
  • Marketing and Analytics Providers: Who collect data via cookies and tracking technologies when you interact with our Site, emails, or ads.

We handle all third-party information in accordance with this Privacy Policy. However, we are not responsible for the accuracy or practices of those third parties. For more details, see the section Third-Party Websites and Links.

How We Use Your Personal Information

We use your personal data for a variety of purposes, including:

  • To Provide and Manage Our Services: This includes processing orders and payments, managing your account, sending transactional communications, coordinating shipping, handling returns or exchanges, and enabling features like reviews and wishlists.
  • For Marketing and Promotional Activities: We may send promotional messages via email, SMS, or postal mail and tailor advertising based on your interests and interactions with our Site or other platforms.
  • To Ensure Security and Prevent Fraud: We use personal data to detect and respond to suspicious, illegal, or unauthorized activity. If you create an account, you are responsible for maintaining its security. If you suspect unauthorized access, please contact us immediately.
  • To Communicate with You: We use your information to respond to inquiries, offer support, and improve your overall experience. This helps us maintain a strong customer relationship and continue improving our Services.

Cookies

Like many websites, we use cookies on our Site. To learn more about the specific cookies used in connection with our Shopify-powered store, please visit GoDaddy’s Cookie Policy.

We use cookies to operate and enhance our Site and Services—for example, to remember your preferences, perform analytics, and better understand how users interact with our Services (which is in our legitimate interest to improve and optimize our offerings). We may also allow third parties and service providers to use cookies on our Site to tailor content, products, and advertisements both on our Site and across other platforms.

Most web browsers accept cookies by default, but you can modify your browser settings to remove or reject them. Please note that blocking cookies may impact the functionality and performance of the Site and some features may not operate as intended. Additionally, blocking cookies may not fully prevent how your information is shared with third-party partners, such as advertisers.

How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances, as permitted by this Privacy Policy:

  • To vendors and service providers who assist with various business operations, including IT support, payment processing, data analysis, customer service, fulfillment, and cloud storage.
  • To business and marketing partners, including Shopify, for service delivery and targeted advertising. These partners use your data in accordance with their own privacy policies.
  • With your consent or direction, for example, when shipping products, using social media plugins, or integrating third-party logins.
  • To our affiliates or within our corporate structure, to support business operations.
  • In connection with business transfers, such as mergers, acquisitions, or bankruptcy, or to comply with legal obligations, enforce our policies, or protect our rights and the rights of others.

We do not use or disclose sensitive personal information to infer characteristics about you.

User-Generated Content

Our Services may allow you to post product reviews or other content. Please be aware that anything you share in public areas of the Services will be visible to others and may be used or accessed beyond your control.

We are not responsible for the privacy or security of content you choose to make public or how others may use that information. Always use discretion when sharing personal data in public forums.

Third-Party Websites and Links

Our Site may contain links to websites or services operated by third parties. We do not control and are not responsible for the privacy practices, security, or content of these third-party platforms. We encourage you to review their privacy policies and terms before sharing any personal information.

Inclusion of such links does not constitute an endorsement unless explicitly stated.

Children’s Data

Our Services are not directed to children, and we do not knowingly collect personal data from individuals under the age of 16. If you believe your child has provided us with their information, please contact us so we can delete it.

As of the date of this Privacy Policy, we do not knowingly “sell” or “share” personal information of individuals under 16 years of age, as defined by applicable law.

Security and Retention of Your Information

We take appropriate steps to protect your personal information but cannot guarantee absolute security. Data transmission over the internet is not fully secure, so please avoid using unprotected channels to share sensitive information.

We retain personal data only for as long as necessary to provide our Services, fulfill legal obligations, resolve disputes, or enforce our agreements.

Your Rights and Choices

Depending on your location, you may have the following rights under applicable privacy laws:

  • Access / Know: Request details of the personal information we hold about you.
  • Delete: Request that we delete your personal data, subject to exceptions.
  • Correct: Request corrections to inaccurate personal data.
  • Portability: Request a copy of your personal data or transfer it to a third party.
  • Restrict Processing: Ask us to limit how we use your information.
  • Withdraw Consent: Revoke consent where we rely on it.
  • Appeal: Appeal if we deny your request by replying to our decision.
  • Manage Communications: Opt out of marketing emails via the unsubscribe link. You may still receive essential transactional emails.

You can exercise these rights via our Site or by contacting us. We may need to verify your identity before fulfilling your request. You may also authorize an agent to submit requests on your behalf, subject to identity verification and proof of authorization.

We will not discriminate against you for exercising your privacy rights.

Complaints

If you have any complaints or concerns regarding our privacy practices, please contact us using the information below. If we are unable to resolve your complaint, and depending on your location, you may have the right to contact a data protection authority or appeal our decision.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise your rights, please contact us at:

Email: [email protected]

Address: HERBINDYA ORGANIC PRIVATE LIMITED

101, Santacruz East, Mumbai, Maharashtra